Privacy Policy

Welcome to Exam Travels — India's dedicated exam mobility platform helping aspirants book safe and reliable transportation for examination-related travel.

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using the Exam Travels mobile application or website, you agree to the practices described in this Privacy Policy.

Personal Information

When creating an account or booking a journey, you may provide:

• Full Name
• Mobile Number
• Email Address (optional)
• Gender (optional)
• Date of Birth (optional)
• Profile Photo (optional)
• Emergency Contact (if provided)

Journey Information

• Pickup Location & Drop Location
• Examination City & Details
• Journey Date and Time
• Booking History

Identity Information

If required for specific services, users may voluntarily upload:

• Government-issued ID (where applicable)
• Exam Admit Card (only if required for verification)

Device Information

• Device Model & Operating System Version
• App Version & Device Identifier
• Crash Logs & Performance Logs

Your information is used only for legitimate business purposes:

• Creating and managing your account
• Assigning and managing your journey
• Connecting you with drivers and travel partners
• Sending booking confirmations
• Providing customer support
• Improving our services
• Preventing fraud and misuse
• Meeting legal and regulatory requirements

Your information may be shared with:

• Assigned drivers or transportation partners for journey fulfillment
• Payment service providers
• Government authorities where legally required
• Technology service providers who help operate our platform

We take appropriate technical and organizational measures to protect your information:

• Encryption of data during transmission
• Secure server infrastructure
• Restricted employee access
• Authentication and authorization controls
• Regular monitoring and security updates

Although we implement strong security measures, no online system can guarantee absolute security.

We retain personal information only as long as necessary to:

• Provide services
• Maintain booking records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud

When information is no longer required, it is securely deleted or anonymized.

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account
• Request deletion of your personal data
• Withdraw optional permissions
• Contact us regarding privacy concerns

Users may delete their account directly from within the Exam Travels application. Upon receiving a deletion request:

• Personal account information will be removed from active systems
• Data required for legal, taxation, fraud prevention, or regulatory compliance may be retained for the period required by applicable law
• Remaining personal data will be securely deleted or anonymized

Exam Travels is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Our application may use trusted third-party services, including:

• Payment Gateways
• Cloud Hosting Providers
• Analytics Services
• Push Notification Services
• Maps and Location Services

Each provider maintains its own privacy policy.

We may update this Privacy Policy periodically. Material changes will be communicated through the application or website. Continued use of the service after updates constitutes acceptance of the revised policy.